Legal
Terms of Sale
These terms apply to the sale of goods from Caxia AS to consumers. Last updated: October 2026.
This is an English translation provided for convenience. In the event of any discrepancy, the Norwegian version shall prevail.
1. The agreement
The agreement consists of these terms of sale, information provided in the order solution and any separately agreed terms. In case of conflict, terms specifically agreed between the parties take precedence, provided they do not conflict with mandatory legislation. The agreement is supplemented by relevant statutory provisions, including the Norwegian Consumer Purchases Act, the Right of Withdrawal Act and the E-commerce Act.
2. The parties
The seller is Caxia AS, Stensvegen 17, 2053 Jessheim, Norway. Company registration no.: 927 959 046. Email: post@caxia.no. Phone: +47 905 92 711. The buyer is the consumer placing the order.
3. Prices
The stated price for the goods and services is the total price the buyer must pay. The price includes all fees and additional costs, including VAT. The buyer shall not bear any further costs that the seller has not disclosed before the purchase.
4. Conclusion of the agreement
The agreement is binding on both parties once the buyer has submitted their order to the seller. However, the agreement is not binding if there was a writing or typing error in the seller's offer in the order solution, and the other party realised or should have realised that such an error existed.
5. Payment
The seller may require payment for the goods from the time they are dispatched from the seller to the buyer. If the buyer pays by credit or debit card, the seller may reserve the purchase amount on the card at the time of ordering. The card is charged on the day the goods are dispatched. We offer payment by Vipps and standard payment cards. Buyers under 18 cannot pay by subsequent invoice.
6. Delivery
Delivery has taken place when the buyer, or their representative, has taken possession of the item. If no delivery time is stated in the order solution, the seller shall deliver the goods to the buyer without undue delay and no later than 30 days after the customer's order. The goods shall be delivered to the buyer unless otherwise specifically agreed.
7. Risk of loss
Risk of loss for the goods passes to the buyer when they, or their representative, have received the goods in accordance with clause 6.
8. Right of withdrawal
Unless the agreement is exempt from the right of withdrawal, the buyer may withdraw from the purchase in accordance with the Right of Withdrawal Act. The buyer must notify the seller of the use of the right of withdrawal within 14 days from when the deadline begins to run. All calendar days are included in the deadline. If the deadline ends on a Saturday, public holiday or other non-working day, it is extended to the nearest working day. The withdrawal deadline is deemed met if notice is sent before the deadline expires. The buyer bears the burden of proof that the right of withdrawal has been exercised, and notice should therefore be given in writing (withdrawal form, email or letter). The withdrawal period begins the day after the goods are received. When exercising the right of withdrawal, the goods must be returned to the seller without undue delay and no later than 14 days from the date the notice of withdrawal was given. The buyer bears the direct cost of returning the goods, unless otherwise agreed. The seller shall refund the purchase price without undue delay and no later than 14 days from when the seller received notice of withdrawal. Note: Alcoholic beverages are not sold directly to consumers via this website.
9. Delay and non-delivery
If the seller fails to deliver the goods, or delivers them late under the agreement, and this is not the buyer's fault, the buyer may withhold payment, demand performance, cancel the agreement and/or claim damages from the seller, in accordance with the rules of the Consumer Purchases Act.
10. Defects in the goods – complaints
If there is a defect in the goods, the buyer must notify the seller within a reasonable time after discovering, or ought to have discovered, the defect, stating that they intend to invoke it. A complaint is always considered timely if made within 2 months of the defect being discovered or ought to have been discovered. A complaint may be made no later than two years after the buyer took possession of the goods. If the goods, or parts of them, are intended to last considerably longer than two years, the complaint deadline is five years. Complaints to the seller should be made in writing. The buyer may then choose between repair, replacement, price reduction, cancellation and/or damages under the Consumer Purchases Act.
11. The seller's rights in the event of buyer default
If the buyer fails to pay or fulfil other obligations under the agreement, the seller may withhold the goods, demand performance, cancel the agreement and claim damages, as well as any interest and fees under law.
12. Warranty
A warranty given by the seller or manufacturer gives the buyer rights in addition to those the buyer already has under mandatory legislation. A warranty therefore does not limit the buyer's right to complain and claim remedies for delay or defects.
13. Personal data
The seller is the data controller for personal data collected. Unless the buyer consents otherwise, the seller may only collect and store personal data necessary to fulfil the obligations under the agreement. The data is disclosed to others only when necessary to fulfil the agreement, or in cases required by law.
14. Dispute resolution
Complaints should be addressed to the seller within a reasonable time. The parties shall attempt to resolve any disputes amicably. If this is unsuccessful, the buyer may contact the Norwegian Consumer Authority (Forbrukertilsynet) for mediation. The Consumer Authority can be reached on phone +47 23 400 600 or at www.forbrukertilsynet.no. The European Commission's complaint portal can also be used: ec.europa.eu/odr.